HOME > FAQ
| Q : | Will you place ads on my site? | |
| A : | We will NOT place ads on your site. | |
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| Q : | Do you allow sites to advertise for money, on their web site? | |
| A : | Yes, we allow sites to have commercial advertisements. | |
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| Q : | Can I see some of the websites you host? | |
| A : | Yes, some sites we host | |
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| Q : | Are your server's Unix, or NT? | |
| A : | Our servers are Linux Red Hat Red Hat 9.0 | |
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| Q : | Do you allow adult sites? | |
| A : | Yes, we allow adult sites. | |
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| Q : | What control panel do you use and do you have a demo? | |
| A : | The control panel we use is called cPanel. A demo of cPanel can be found here Login with the username "demo", and the password "demo". | |
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| Q : | Can I host friends? | |
| A : | Yes, you may host your friends. | |
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| Q : | Are there any hidden costs, or setup fees? | |
| A : | No | |
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| Q : | How much is extra bandwidth and space? | |
| A : | If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers please email sales@idiahk.net for a custom plan. | |
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| Q : | Do you offer telnet or shell access? | |
| A : | No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs. | |
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| Q : | Can I password protect directories? | |
| A : | Yes you can password protect directory's within cPanel. | |
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| Q : | How long does it take to get my domain working? | |
| A : | It usually takes 24-48 hours for a domain to fully propagate. | |
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| Q : | How do I change my dns? | |
| A : | Changing DNS Any time you make a DNS (domain name server) change it takes around 24-48 hours to complete. During this proprogation time routers all over the world are updating their cache. This causes your site to be up and down randomly during the first 48 hours for different people at different times. Think of dns like a zip code. If you don't put a zip code on your mail the post office doesn't know where to send it. Domains are the same way if they don't have the DNS the internet doesn't know what server to send your request to. Making The Changes Every registrar has a different procedure for changing your domains DNS, however they are all done basically the same way. The welcome email you received from us provides you with the name servers you need to change your domain to. You will then take those name servers to wherever you bought your domain, and fill them in for your domain name. Your name servers should look something like... ns1.domainname.com ns2.domainname.com If you can't figure out how to change your sites dns contact whomever or wherever you bought your domain name from. They will be able to assist you in making the changes or direct you to their faq on how it's done. |
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| Q : | Can I view my site even though my domain's name servers haven't propagated yet? | |
| A : | Yes http://youriphere/~yourusernamehere/ | |
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| Q : | Do you have a manual for our control panel? | |
| A : | Go to "Documentation" | |
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| Q : | Where do I go to login to my control panel? | |
| A : | You go to http://www.yourdomain.com/cpanel | |
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| Q : | How do I make sub-domains? | |
| A : | To make a sub-domain, login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains. | |
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| Q : | It's not letting me upload my files what's wrong? | |
| A : | Make sure you are uploading to the right web directory which is the public_html folder. | |
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| Q : | Why doesn't my ftp password change when I change my cPanel password? | |
| A : | Please allow 24 hours for your FTP password to sync with your cPanel password. | |
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| Q : | What is the path to my users files? | |
| A : | The path is /home/username/public_html | |
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| Q : | What is the local path to perl? | |
| A : | The path to perl is /usr/bin/perl | |
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| Q : | What is the path to curl? | |
| A : | The path to curl is /usr/bin/curl | |
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| Q : | What is the path to ImageMagick? | |
| A : | The path to ImageMagick is /usr/bin/ | |
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| Q : | What is the path to convert for ImageMagick? | |
| A : | Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert >>> /usr/bin/X11/ >> | |
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| Q : | What is the path to sendmail? | |
| A : | The path to sendmail is /usr/sbin/sendmail | |
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| Q : | How do I create email accounts? | |
| A : | To create an email account login to your control panel and click add/remove email account's. | |
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| Q : | Why won't my email address work? | |
| A : | Make sure you set it up exactly as demonstrated in this tutorial. | |
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| Q : | I did the above correctly why will it still not work? | |
| A : | Lets trouble shoot it some more here. If you are
still having problems read it again. Still having problems? READ
it once
more. 99.9% of the people who contact us saying they have read
it and are still having problems are given an answer quoting from this exact page. If you ask us for help we will not be able to help you because everything we could possibly tell you is in the above page, meaning if it doesn't work you did not read and do everything listed. |
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| Q : | What do I put for both incoming and outgoing mail server? | |
| A : | For both incoming and outgoing mail server put mail.yourdomain.com | |
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| Q : | Where do I go to check my emails using my browser? | |
| A : | yourdomain.com/webmail/ | |
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| Q : | How can I setup webmail to go directly to horde, neomail or squirrel mail? | |
| A : | Login to the one you prefer to use after doing so copy the entire url from your address bar. You will now login to your cPanel and create a subdomain to go to the address you just copied. | |
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| Q : | How do I setup FormMail? | |
| A : | FormMail Tutorial | |
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| Q : | None of my cgi scripts are working on the server. How do I get them to work? | |
| A : | First make sure that they are chmoded to 755. | |
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| Q : | How do I create databases and manage them? | |
| A : | Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page. | |
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| Q : | READ THIS BEFORE SETTING UP A SUBDOMAIN | |
| A : | To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.domainname.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel. | |
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| Q : | What is a subdomain? | |
| A : | www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.idiahk.com is a subdomain.www.forum.idiahk.com is not a subdomain. | |
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| Q : | How do I setup a subdomain? | |
| A : | Please read the CPanel Manual | |
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| Q : | What is an addon domain? | |
| A : | An addon domain is a fully functional domain that will work out of a folder in your main sites ftp. | |
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| Q : | READ THIS BEFORE SETTING UP AN ADDON DOMAIN! | |
| A : | You cannot create
an addon domain if your dns hasn't proprograted to the server
already. So after you change the sites dns you are trying to add
you will need to wait 24-48 hours before attempting to create
your addon domain. There are three fields cPanel asks for when creating an addon domain. 1. "New Domain Name:" You will put in the newdomain.com do not put www in the name! 2. "Username/directory/subdomain Name:" This will be the folder cPanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!! 3. "Password:" fill in any password you want here. |
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| Q : | How do I create an addon domain? | |
| A : | Please read the CPanel Manual | |
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| Q : | Help I added an addon domain why did it say subdomain added?!!? | |
| A : | It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain. | |
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| Q : | What version of php are you using? | |
| A : | We are using version 4.3.7 | |
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| Q : | What version of perl are you using? | |
| A : | We are using version 5.8.0 | |
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| Q : | What version of MySQL are you using? | |
| A : | We are using version 4.0.18 | |
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| Q : | What version of cPanel are you using? | |
| A : | Our servers automatically stay up to date with the most recent stable cPanel version. | |
